Effective date: December 26, 2018. Ergometa (“us”, “we”, or “our”) operates the http://www.ergometa.com website (the “Service”). This Refund Policy describes how your refund is processed when you visit or make a purchase from http://www.ergometa.com (the “Site”).
Charges and Fees
Assuming all conditions are met, we will be able to provide you with a FULL REFUND, minus shipping fees, and, on some items, restocking fees as well.
|Return from Date of Invoice||Re-stocking fee Percentage|
|0 – 30 Days||5% / $25 minimum + Freight|
|31 – 60 Days||10% / $25 minimum + Freight|
|61 – 90 Days||20% / $25 minimum + Freight|
|Greater than 90 days|
*not returnable unless expressly approved prior to receipt – contact Ergometa for additional information.
All returns are subject to inspection. They must be in new, unused, resalable condition and contain all packaging materials, manuals, and blank warranty cards. Any item not in its original condition will be deemed unsuitable for resale and will not be accepted for a refund.
All Shipping charges are non-refundable. For orders that received “Free shipping” or if the item was advertised as “Free shipping”, our actual outbound shipping cost of the item will be withheld from your refund amount.
Return shipping costs (of sending the item back to us) are also the responsibility of the customer. (Unless the item is being returned due to our error, manufacturer defects, or damage during shipping, in which case we would send you a prepaid shipping label. See our Delivery Policy page for more details.)
Why Shipping Fees? Even though you’re giving us back an item that we can resell, the shipping itself is a service that the carrier (UPS, FedEx, or a freight company) has performed and can never get back. Even if an item had “Free Shipping”, that didn’t mean that for your particular item (and generally, “Free shipping” is for the larger items) it cost UPS nothing in gas or manpower to get it to its destination. It means that, out of loyalty to our customers, WE covered that shipping fee. So when a customer returns an item, the amount we paid still has to get deducted.
NOTE: Returns to our corporate headquarters, listed on the Contact Us page, will not be accepted. You must ship the item to the address we give you in the email. If an item is shipped to our corporate headquarters, we will have to ship it yet again to the appropriate facility, and we will have to deduct yet another shipping charge from your refund.
Any order that the customer cancels after it has been placed, even if the customer has not received the item yet, is subject to regular return policies. Customer must accept delivery, and then contact us to set up a return, as per the instructions above. (This is because most orders begin processing almost immediately, as we can’t hang onto items in case the customer changes his mind and decides he doesn’t want it. If you’ve already placed an order, you have to assume it’s already gone out.) Obviously, in those rare cases that the item is on backorder and actually hasn’t shipped yet, you would be able to cancel the order. But in that case, we would let you know the situation and give you that option.
Ergometa is committed to providing you with reliable, dependable service. Please contact us with any comments or questions, and we will try to address them in an efficient manner.