Frequently Asked Questions (FAQ)

When will my order be shipped?

We strive to ship orders on the same business day if said order was placed before 3:00 pm Pacific Standard Time.

Where are my orders coming from?

Orders are shipped from our California warehouse

What shipping company do you use?

We are shipping products with the UPS company. Expedited shipping service is available.

What is Your Return Policy?

30 Days cash back guarantee for unused / unopened product. 

Here is our complete Return Policy.

NOTE: RA (Return Authorization) number required prior to shipping product back to Ergometa. We are a medical device company and this is one of the requirements implemented by government regulatory agencies.

When are your Business hours?

We are open Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time.

What Days are you closed?

We observe the following national holidays:

- New Years Day

- Memorial Day

- Independence Day

- Labor Day

- Thanksgiving day & day after Thanksgiving

- Christmas Eve 

- Christmas Day

What are you doing to be more environmentally friendly?

We at Ergometa are big lovers of our beautiful oceans, mountains and nature as a whole. To minimize damage to the environment, we strive to use recyclable materials for our packaging and wrapping. In addition, we've implemented other policies to reduce energy consumption and negatively impact the environment. 

If you have questions that are not addressed on this FAQ, please contact us.

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