How to Send a Ticket


If you have any questions to our technical support service, then you need to go to the link ergometa.freshdesk.com, register on it and write message.

Step 1

go to the link ergometa.freshdesk.com, register on it and write message.

Step 2

For a quicker analysis of your situation, please send us the following information regarding your request.

- Name of equipment or software

- Equipment model

- Serial number or dongle number

Detailed description of the question or the problem, including pictures and videos if necessary. 

Teamviewer information if necessary

*

*Email usually has a file size limit of 25mb. If you have heavier files that you want to attach, then you can use the free exchanger wetransfer.com

**You can also write to the email [email protected].

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