How to Send a Support Ticket

If you have any questions to our technical support service, then you need to go to the link ergometa.freshdesk.com, register on it and write message.

go to the link ergometa.freshdesk.com, register on it and write your message.

For a quicker analysis of your situation, please send us the following information regarding your request.

- Name of equipment or software

- Equipment model

- Serial number or dongle number

- Detailed description of the question or the problem, including pictures and videos if necessary.

- Teamviewer information if necessary

*Email usually has a file size limit of 20mb. If you have heavier files that you want to attach, then you can use the free exchanger wetransfer.com

**You can also write to the email support@ergometa.com.

For more information of how to get in touch with us, please refer to our Contact page.